Every app's dispute deadline, side by side
Every delivery app gives you a short window to dispute an error charge, and no two are the same. Here they are in one place, from each app's own page.
DoorDash: 14 days from delivery
DoorDash doesn't write it as a deadline. Its page says the delivery must have happened within the last 14 days for you to dispute, so 14 days from delivery is the latest you can count on.
Source: DoorDash: Error charges and disputes
Uber Eats: 30 days from the order
Uber Eats says it plainly: within 30 days of the original order date.
Source: Uber: Refunds for missing or incorrect orders
Grubhub: 30 days, from a date it doesn't name
Grubhub says you can dispute within 30 days but not counted from when. Count from the order date: it's the earlier one, so you won't miss it.
Source: Grubhub for Restaurants: Policies
ezCater: 45 days, one dispute per order
ezCater gives 45 days from the order, and one dispute per order, so put everything in it. Catering is often booked days or weeks before the event; when a deadline is close, go by the order date in the portal.
Source: ezCater: Order issues and disputes
Late complaints shouldn't be on you
Two apps say they don't charge you when the customer waits too long to complain. DoorDash says it absorbs the cost when the report comes 72 hours or more after delivery. Uber Eats lists reports more than 96 hours after the order as not a restaurant charge. Charged for one anyway? That's worth disputing.
Source: Uber Eats: Order errors
How often to look
With a 14-day window, a once-a-month look at DoorDash finds about half its charges already past the deadline.
- DoorDash: every week.
- Uber Eats and Grubhub: every two weeks.
- ezCater: once a month.
The deadline calculator at https://getuncomped.com/tools/deadline works out the last day for any one order.
Got an error charge report sitting in your portal? The free check shows which charges may be worth disputing, and the deadline on each.
— Alec